Pflegedienst Sartorius

Frohlich Senioren

Pflegedienst Sartorius
Your experts for outpatient care in Tenerife.


At Pflegedienst Sartorius, we offer reliable and affordable outpatient care services in the north of Tenerife. Whether you need daily medical care or are looking for appointment-based care, we cater to your needs! Our licensed nurses work with you and your doctor to develop an individualised outpatient care plan.


We have established ourselves in Tenerife, in Puerto de la Cruz, to provide professional care for you or your loved ones. We are at your service throughout the La Orotava area and beyond. We do not only focus on the elderly, but also offer our care services for short-term assignments, if you need helping hands in your home due to an accident or a recent surgery. In addition to senior citizens, we also take care of holidaymakers with disabilities, so please contact us.

Our care service is known to Swiss people as Spitex.

Home care for the elderly and especially mobile care services are becoming increasingly important. In the past, families were able to cope with this themselves due to their size, but today families are smaller or, as here on Tenerife, far away. Through us, you will be optimally cared for on the island and can spend your twilight years in your familiar and safe surroundings.


You can also count on us at times of COVID-19. Our staff is tested regularly. We adhere to all protective measures necessary to protect your health and ours.


Of course, you can also book us for respite or preventive care at home or in a hotel. Please make an enquiry in good time by e-mail or telephone. Mrs. Culjak is happy to answer your questions.


All the services we provide for you are covered by private care insurance companies. Unfortunately, the statutory health insurance funds only pay for the care allowance abroad. According to the health and long-term care insurance funds, the benefits in kind are not exported.


Read the article of the Federal Social Security Office on this subject


Preventive care abroad in the EU/EEA or in Switzerland Persons in need of care with at least care level 2 are entitled to preventive care if their regular private caregiver is temporarily unable to provide care due to holidays, illness or other reasons. Under certain conditions, the competent long-term care insurance fund will then pay the proven costs for substitute care for a maximum of six weeks in a calendar year. In principle, benefits from the German social long-term care insurance are not provided abroad. However, there is an exception to this rule for the care allowance, which is paid when the person in need of care is staying in another EU/EEA country or in Switzerland. In 2016, the Federal Social Court ruled that the prevention care replaces the care allowance for the time the caregiver is prevented from providing care. As a result, preventive care - as a substitute for care allowance - can, under certain conditions, also be granted by the German long-term care insurance fund when the person is staying in another EU/EEA country or in Switzerland. When checking whether the prerequisites for the granting of preventive care in foreign cases are fulfilled, problems occasionally arise.


Entitlement to benefits in the case of full inpatient care in other EU/EEA countries or Switzerland According to the European regulations on the coordination of social security, insured persons living in other EU/EEA countries or Switzerland receive cash benefits - such as long-term care allowance - paid abroad by their German long-term care insurance fund in accordance with German law. In contrast, long-term care benefits in kind - such as accommodation in a full inpatient care facility - are not granted by German long-term care insurance funds for the benefit of insured persons living in other EU/EEA countries or Switzerland, but must be paid by the foreign insurance providers. If the foreign law does not provide for the corresponding benefit, the respective benefit in kind cannot be claimed, but at most the German long-term care allowance abroad. In the event that benefits in kind are granted by the foreign institution, the German long-term care allowance must be reduced by the amount of the benefits in kind provided under foreign law.


Caring for the elderly is a matter close to our hearts.


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